Privacy Policy
Zarek is a brand operated by Stratton Oakmont Digital Ltd (“we”, “us”, “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit zarekk.shop or make a purchase from us. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
We are Stratton Oakmont Digital Ltd, trading as Zarek, the data controller responsible for your personal data. Our registered office is at 86–90 Paul Street, London, EC2A 4NE, England.
Contact for data protection matters: support@zarekk.shop
2. Data We Collect
Information You Provide
- Full name and contact details (email address, phone number)
- Shipping and billing address
- Payment information (processed securely — we do not store card data)
- Order history and purchase preferences
- Communications you send us (e.g. support enquiries)
Information Collected Automatically
- IP address and device identifiers
- Browser type, operating system, and screen resolution
- Pages visited, time spent on site, and referral sources
- Cookies and tracking technologies (see Section 8)
3. Legal Bases for Processing
We process your personal data on the following legal bases under Article 6 UK GDPR:
- Contract performance: to process and fulfil your orders, manage returns and refunds, and provide customer support
- Legal obligation: to comply with applicable UK laws including tax, accounting, and consumer protection regulations
- Legitimate interests: to improve our products and services, prevent fraud, and maintain the security of our platform
- Consent: where you have opted in to receive marketing communications from us
4. How We Use Your Data
- To process, fulfil, and deliver your orders
- To send order confirmations, shipping notifications, and tracking information
- To handle returns, refunds, and customer service requests
- To comply with legal and regulatory obligations
- To detect, investigate, and prevent fraudulent transactions
- To send marketing communications (only with your consent)
- To improve our website, product catalogue, and customer experience
5. Sharing Your Data
We do not sell or rent your personal data. We may share your data with:
- Shipping and logistics providers: to deliver your orders
- Payment processors: for secure transaction processing
- IT and hosting service providers: to operate and maintain our website
- Legal and regulatory authorities: where required by law
All third parties are required to process your data in accordance with applicable data protection law.
6. International Transfers
Your data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).
7. Data Retention
- Order and transaction data: retained for 7 years for tax and accounting compliance
- Customer account data: retained for the duration of your account plus a reasonable period thereafter
- Marketing consent records: retained until you withdraw consent
8. Cookies
Our website uses cookies to enhance your browsing experience and gather analytical data:
- Essential cookies: required for the website to function properly
- Analytical cookies: to understand how visitors use our site
- Marketing cookies: to deliver relevant advertisements (only with your consent)
You may manage or disable cookies through your browser settings.
9. Your Rights Under UK GDPR
You have the following rights:
- Right of access: to request a copy of the personal data we hold about you
- Right to rectification: to request correction of inaccurate or incomplete data
- Right to erasure: to request deletion of your personal data
- Right to restriction: to request that we limit our processing of your data
- Right to data portability: to receive your data in a structured, machine-readable format
- Right to object: to object to processing based on legitimate interests or direct marketing
To exercise any of these rights, please contact us at support@zarekk.shop. We will respond within one calendar month.
10. Security
We implement appropriate technical and organisational measures to protect your personal data, including TLS/SSL encryption for data in transit and secure data storage practices.
11. Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk. We would appreciate the opportunity to address your concerns directly first — please contact us at support@zarekk.shop.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
13. Contact
Stratton Oakmont Digital Ltd, trading as Zarek
86–90 Paul Street, London, EC2A 4NE, England
Email: support@zarekk.shop
Website: zarekk.shop